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Say hello eWAN, your personal assistant. Ask him a question and he'll do his best to help.

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Frequently Asked Questions

Answer: I purchased a ewan Deluxe, how does it work?

Firstly, thanks for buying the new ewan Deluxe, we hope he’s settling in well ๐Ÿ™‚
Here is a complete guide on how to use him:

how to: Insert Batteries

Here is a quick video showing you how to insert your batteries into ewan Deluxe ๐Ÿ™‚

You will need:
• A Cross-head Screwdriver
• 3 x AA Batteries

Firstly, remove the control pod from the Velcro pocket in ewanโ€™s tummy. Insert 3 x AA 1.5V batteries (NOT INCLUDED) into the battery compartment located on the back of the control pod. Unscrew the lid screw with a cross-head screwdriver, insert the batteries observing the correct polarity ( + / – ) as illustrated or indicated on the inside of the battery compartment, then replace the lid and screw to secure in place. Do not over-tighten screw.

top tip: Re-chargeable Batteries

We highly recommend using re-chargeable batteries with ewan Deluxe. Asides from being more economical, they are more eco-friendly.

how to: Secure the Pod

Hey guys, here is a quick video showing you how to secure your ewan Deluxe Pod ๐Ÿ™‚

Grab your pod and open ewan’s tummy, locate the two velcro straps. Secure the straps around the pod and insert the pod into ewan’s tummy. Fasten ewan’s tummy.

how to: Turn ewan Deluxe ON/OFF

ewan Deluxe has single button activation. Press this to switch ewan ON. The large button can be pressed through ewanโ€™s tummy making it easy for your child to self soothe.

This same button is pushed to turn OFF the sounds at any time without the need to remove the pod from ewanโ€™s tummy.

how to: Use the smartCRY Sensor

A lot of you are asking how to set the ewan deluxe smartCRY Sensor so here is a quick video showing you exactly what to do ๐Ÿ™‚

Firstly, you’ll be pleased to know any one of ewanโ€™s 4 sounds can be selected to play in both normal and smartCRY mode.

Press and hold the main button on the pod for 3 seconds, you should hear 1 single beep – this signifies that the sensor is switched ON and ewan is listening.

The smartCRY Sensor will listen out for your baby for 4 hours. If your baby stirs then ewan will activate your chosen sound. Once your baby has settled he will listen again for another 4 hours and so on.

If your baby does not stir within 4 hours, the smartCRY Sensor will deactivate.

To de-activate the smartCRY Sensor, press and hold the button again for 3 seconds, this time you should hear 3 simultaneous beeps – this signifies that the sensor is switched off and ewan is NOT listening.

how to: Adjust the Light and Volume

A lot of you are asking how to adjust the ewan deluxe light and volume so here is a quick video showing you exactly what to do ๐Ÿ™‚

Press and hold the main button on the pod to activate.

Turn the Light ON/OFF by switching the left switch.

Make the Volume QUIET/LOUD by switching the right switch.

how to: Change the Sounds

A lot of you are asking how to change your ewan Deluxe sounds, so here is a quick video showing you exactly what to do ๐Ÿ™‚

Switch the middle switch to:
1 for rainfall
2 for womb
3 for vacuum cleaner
4 for harp melody

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